Medserv Medical Billing
Occupation: IT Development Manager
Description: Internally promoted from Backend Developer to lead a team of developers covering Medserv's core client-facing software (Remote Practice Management), mobile app, and current AI-driven projects, while remaining the primary technical point of contact for enterprise client relationships. Medserv employs over 400 staff with over 450 RPM clients and 5,000 total medical consultants and practitioners.
Development Manager for six enterprise clients and their software which brought in over 40% of company revenue (previous team of 4), now responsible for delivery on the Remote Practice Management software — a web-based portal built in PHP and JS — with a current team of 6.
Conducts interviews and hiring of full-time developers and contractors, performance reviews, salary reviews, 1-to-1s and career development planning.
Upskilled frontend React.js developers in backend practices and principles.
Mentored junior hires on internal systems, best practices and troubleshooting skills.
Coached mid-level developers to seniority and client-facing engagement.
Took three greenfield products from concept to multi-phase SDLC delivery — gathering requirements, designing architecture and database schema, researching technologies and building the business case for each.
Led the rebuild of the mobile app to industry standards, working alongside the Head of Transformation and Product to design, schedule and deliver features against an independent roadmap, acting as main point of contact for the React Native contractor.
Designed and embedded the company's initial QA processes and standards through the mobile app, including QA test strategy runbooks, staging apps for production verification and sign-off workflows.
Brought in AI benchmark adherence and testing to product ISMS compliance for AI projects (written in Python), setting the processes for production readiness.
Delivered several time-critical client integrations and onboardings encompassing multi-vendor dependencies and collaborations, ensuring timelines were met and project specs adhered to. This involved client senior management, on-site staff and IT Departments.
Engaged in on-site current and prospective client workshops, contract negotiations and RFP tenders as technical lead for products, having previously partnered with the CEO, CTO, CCO and CFO on cross-functional projects.
Remains hands-on with code on smaller features and bug fixes, staying current on modern tools and practices.
